Asset Management Support Services:

            LookatmeDAM offers asset management support service options for routine LookatmeDAM administration functions according to business rules controlled by the client. 
            All tasks will be tracked and managed through the online Lookatme Support Portal.
            Total on-task hours are per the selected Service Hours option, plus, at the quoted cost, additional hours if needed to achieve the target service level and/or volume of work required.

            Asset management tasks
            Keywords: adding keywords based on industry best practice
            Metadata upload: from .csv file supplied to Lookatme specifications for downloading and uploading .csv data:
            Releasing images: as briefed and agreed between the client and Lookatme for particular tasks.
            Custom requirements: Custom metadata management and editing requirements as briefed and agreed between the client and Lookatme for particular tasks. For example: special private album editing for specific user groups, bulk description or location changes.

            Other asset management tasks
            Other asset management tasks that can be performed by Help desk personnel without technical assistance, as briefed and agreed between the client and Lookatme for particular tasks.

            Service Hours options
            • 10 On-task hours per month
            • 20 On-task hours per month
            • 40 On-task hours per month
            • 60 On-task hours per month
            • 80 On-task hours per month
            • 100 On-task hours per month
            Between 9:00am to 5:00pm AEST or ACST or AWST, Business days

            True-Down: Unused hours
            Unused hours in given month are credited to the following month of the Agreement.

            Plan upgrades
            A plan upgrade once elected will take effect at the start of the following month.

            Plan fees
            Please ask your Lookatme account manager for a quote.

            Updated: 13 Jan 2019 05:15 AM
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